About FedEx Cross Border
International shopping forTeam Ninja products is offered through FedEx Cross Border. FedEx Cross Border allows us to show all our prices in your currency and displays your final total during Checkout. Your price includes shipping cost of your choice, required custom fees, insurance (optional), and item(s) cost.
When you place an international order, your transaction will be with FedEx Cross Border and your payment is processed through FedEx Cross Border.
How to Order
If you have changes or questions about your order, shipping time lines, tracking, or cost please contact-
FedEx Cross Borders at 1.877.577.3622 or firstname.lastname@example.org.
8:30 a.m. to 8:30 p.m. ET
Check Order Status
To check the status of an international order, please call1.877.577.3622 or email them at email@example.com.
Your order total is guaranteed at the exchange rate set when your order is placed. Foreign exchange rates are determined by FedEx Cross Border and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.
Exchange rates forTeam Ninja are updated by FedEx Cross Border every day.
Duties & Taxes
International taxes, tariffs and value-added tax (VAT) will be calculated into your final order total during checkout. They are based on the country of origin or manufacturing and the classification of that merchandise purchased in accordance with a harmonized system used by the countries that FedEx Cross Border supports.
Payment methods vary by destination. You'll see all your options during Checkout.Team NinjaGift Cards are not accepted at this time. In addition you will be unable to purchase a Gift Card through FedEx Cross Border checkout.
Shipping Options & Charges
International shipping costs will be calculated by FedEx Cross Border based on the items you are purchasing, your chosen shipping method, Customs and VAT Fees, and your shipping destination.
Once your transaction is complete,Team Ninja will ship your item to the FedEx Cross Border shipping hub in the United States. FedEx Cross Border then ships your order to its final international destination.
Items will ship from our distribution center within 7-14 days after your order has been placed.Then add the additional shipping range specific to your destination once the order has shipped. You'll see a shipping range specific to your destination in Checkout.
Please note: Shipping windows are estimates and delivery dates cannot be guaranteed.
Current Countries We Ship ToCHECK LIST
Antigua, Argentina, Aruba, Australia, Austria, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bosnia and Herzegovina, Brazil, Brunei, Burundi, Cambodia, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Grenada, Guadeloupe, Guatemala, Guyana, Honduras, Hong Kong, Hungary, India, Indonesia, Republic of Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kenya, Korea, Kuwait, Latvia, Liechtenstein, Luxembourg, Macau, Malaysia, Maldives, Malta, Martinique, Mauritius, Mexico, Monaco, Montserrat, Namibia, Nepal, The Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Puerto Rico, Qatar, Romania, Rwanda, Saudi Arabia, Singapore, Slovakia, South Africa, Spain, Sri Lanka, St. Barthelemy, St. Croix, St. John, St. Kitts, St. Lucia, St. Thomas, St. Vincent, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Togo, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Uganda, United Arab Emirates, United Kingdom, United States, Venezuela, Vietnam, Virgin Islands (US)
All returns must be correctly processed through:firstname.lastname@example.org.Team Ninjaitems sent to our distribution center without a return done email@example.com will be discarded upon receipt.
Damaged items must be reported/emailed within 3 days of receipt with photos attached firstname.lastname@example.org. If not reported within 3 days, we will not issue replacements.Team Ninja is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3 day window of receiving the item.
If you have received an incorrect item, please email@example.com within 3 days of receiving your order with a picture of the items and packing slip.
Considered “final sale” and may not be returned for store credit or a refund.
To Process a Return:
By processing a return you acknowledge and have read our entire Return Policy and understand the Terms.
Please firstname.lastname@example.org to begin to process a return. Please include the order number, zip code to the shipping address, and which items you would like to return.