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International Shipping

About FedEx Cross Border

International shopping for Team Ninja products is offered through FedEx Cross Border. FedEx Cross Border allows Team Ninja to show all prices in the customers currency and displays the final total during Checkout. The price includes shipping cost of the customers choice, required custom fees, insurance (optional), and item(s) cost.

When the customer places an international order, the transaction will be with FedEx Cross Border and the payment is processed through FedEx Cross Border.

 

How to Order

  1. Confirm or change the country by clicking the country name in the top left corner of the page.
  2. Start shopping!
  3. On the cart page- choose “INTERNATIONAL CHECKOUT”.
  4. When checking out, the financial transaction and shipment will be processed by FedEx Cross Border..
  5. There will be a guaranteed order total, including all shipping costs and any applicable duties and taxes.
  6. If a country is not listed, Team Ninja does not currently ship to that destination.
  7. If you are shipping to the U.S. or an APO/FPO address, simply proceed through the regular Checkout process.
  8. Team Ninja is unable to ship to a P.O. Box.

 

Order Changes

For changes or questions about an order, shipping time lines, tracking, or cost please contact- FedEx Cross Borders at 1.877.577.3622 or crossborder_consumer@ftn.fedex.com.

8:30 a.m. to 8:30 p.m. ET

Monday–Friday

 

Check Order Status

To check the status of an international order, please call 1.877.577.3622 or email at crossborder_consumer@ftn.fedex.com.

 

Payment Information:

Exchange Rates

The order total is guaranteed at the exchange rate set when the order is placed. Foreign exchange rates are determined by FedEx Cross Border and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.

Exchange rates for Team Ninja are updated by FedEx Cross Border on a daily basis.

Duties & Taxes

International taxes, tariffs and value-added tax (VAT) will be calculated into the final order total during checkout. These amounts are based on the country of origin or manufacturing and the classification of the merchandise purchased in accordance with a harmonized system used by the countries that FedEx Cross Border supports.

Payment Methods

Payment methods vary by destination. The customer will see all options during Checkout. Team Ninja Gift Cards are not accepted at this time. In addition the customer will be unable to purchase a Gift Card through FedEx Cross Border checkout.

Shipping Options & Charges

International shipping costs will be calculated by FedEx Cross Border based on the items that are being purchased, the chosen shipping method, Customs and VAT Fees, and the shipping destination.

Shipping Timeline

Once a transaction is complete, Team Ninja will ship the items to the FedEx Cross Border shipping hub in the United States. FedEx Cross Border then ships the order to its final international destination.

Items will ship from the Team Ninja distribution center within 7-14 days after the order has been placed. Then add the additional shipping range specific to the destination once the order has shipped. There will be a shipping range specific to the destination in Checkout.

Please note: Shipping windows are estimates and delivery dates cannot be guaranteed.

Size Chart